FAQ's

You can cancel your order during the first 8 hours. After 8 hours we cannot initiate any cancellations .
Many times the bank or PayU itself charges commissions for cancellation of orders. It is something beyond our control. You should talk to your bank.
You can modify your order during the first 24 hours. Pls email us on customercare@nidhimunim.com or info@nidhimunim.com for any modifications.
Yes, we make major discounts for large orders. Please contact us and we will respond as soon as we can.
It is very likely that one of the products you have selected is not available in the short term so we have to return the money for that product.
There are some very specific countries, mainly islands or those with very extensive customs checks in which we are forced to charge shipping.
We ship worldwide and the shipping charges are based on your pincode.

Since your order has already been processed, it is normal that you receive your order in the next 7-9 working days depending on your pin code.
However, there are countries or cities in which the delivery may be faster or slower. Please review our Shipping Policy. If you have any additional question, please contact us.

Once your order is processed, in the next 72 hours you should receive your tracking number. If after that, you
still don’t have your tracking number, please, contact us.

Unfortunately, the tracking number is not updated in real time and can take several days to update their status.

If after 72 hours since we confirmed that your order had been processed, you have not received your tracking
number, please contact us.

If your tracking number does not work, wait 48h and check it again, remember it is not updated in real time.
If it still does not work, please contact us so we can request a new one from the transport company.

Orders are shipped from Mumbai , India

Many times the transport companies leave the order in the office closest to the customer’s address. We advise
you to call with your tracking number and give your name and address to verify that it is there. If your
order is not there, please contact us and we will follow your case.

Orders are delivered through local transportation companies. We ship the order from our warehouses in Mumbai

In 98% of cases you will not have to pay customs, however, this depends on the legislation of each country. As
our shipments are mostly made on a unit basis, it is very likely that customs will not be charged.

If your payment has been declined and then accepted, there is a bing chance that your bank will retain the first
charge for a few days. Unfortunately it is something that does not depend on us. We recommend you to contact
your Bank. If you still have any doubt, please contact us and we will verify the case.

Our customers have the right to return the product within 2 natural days of reciept. All items MUST BE returned in their ORIGINAL
CONDITIONS, unused, unwashed, with all labels, including the protective hygienic band and without altering
the original size of the packet. Damaged, soiled items, altered, will not be accepted for return. Please,
read our Return Policy to understand if you can return your item or not. Items that was on SALES promotion or
purchased with a cupon code can’t be retourned. No refund requests will be accepted by email, chats or any
other method.

All returns can be sent to our Mumbai Warehouse.
Pls see the address in the contact details
Guys pls see the new office address –
Nidhi Munim India
3 , Jer Villa,3rd Road
Santacruz East
Behind Union Bank
Mumbai -400055

SUPPORT

Phone

+918655298444

EMAIL

info@nidhimunim.com